Shipment Tracking
Track Your Order
Your NICAQ order journey does not end at checkout. Follow your shipment from our hands to your doorstep.
1. Choose your courier
2. Enter your tracking number
Your tracking number is sent after dispatch, to the email or phone you gave at checkout.
Courier updates can take a little time to appear after dispatch.
Your message may already contain a direct tracking link. You can use that as well.
See your orders in one place
Log in to your NICAQ account to view your recent orders, their status and tracking details.
What happens to your order
Your order journey
Tap any stage to see what it means and what you can do.
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What it means
What you can do
Tracking updates may take some time to appear, depending on courier scanning and logistics processing timelines.
Something not right?
Let us help you sort it out
Choose what best describes your situation to see what to do next.
Before you contact us
Keep these ready
A few details help us review your order faster.
Order number
It is in your order confirmation, for example #1001.
Email or phone
The ones you used at checkout, where tracking is shared.
Tracking number
If you have received it, please keep it handy.
A short note
What happened, and what you would like us to check.
Quick answers
Tracking questions
How will I know my order has shipped?
After dispatch, tracking information is shared through the contact details you provided at checkout, so you can follow your shipment and delivery progress.
Where do I find my tracking number?
It is included in the message we send after dispatch. If you are logged in, you can also see it in the My orders tab above once your order has shipped.
Why is my tracking not updating?
Tracking updates may take some time to appear, depending on courier scanning and logistics processing timelines.
How long will delivery take?
Delivery timelines vary with courier operations, regional service availability, weather and other logistics factors. See our Shipping & Returns page for details.
Can I change my delivery address after ordering?
Please contact our support team as early as possible with your order number. We will check what can be done, but we cannot promise a change once an order has been processed. We recommend reviewing shipping details carefully before placing an order.
What if my order arrives damaged or incorrect?
Please contact our support team with your order details and supporting information, within a reasonable timeframe after receiving the shipment. Read our Refund Policy for more.
Need a hand?
Our team is here to help.
If you need assistance with your order, shipment status or delivery, our team will always be available to help.
