Terms & Conditions

These Terms & Conditions (“Terms”) apply to your use of the NICAQ website (the “Site”) and to every purchase you make from us. By browsing the Site, creating an account, joining our rewards or placing an order, you agree to these Terms.

These Terms are read together with our Privacy Policy, Shipping & Returns page and Refund Policy, and with any rules shown for a specific offer or programme. If you do not agree, please do not use the Site or place an order.

In these Terms, “NICAQ”, “we”, “us” and “our” mean the NICAQ brand and the business that operates it, and “you” means any person who visits the Site or buys from us.

NICAQ is a premium, barrier-focused skincare brand based in India. We sell our products directly to customers through this Site. The Site runs on the Shopify platform.

Our business contact details are shown in the footer of the Site, and our tax invoices carry the business details required by law, including our GST registration details where applicable.

Our products are intended for adults. You must be at least 18 years old and legally able to enter into a contract under Indian law to place an order. If you are under 18, please use the Site and our products only with the involvement of a parent or guardian, who then accepts these Terms.

You confirm that the information you give us, such as your name, phone number, email and delivery address, is accurate, complete and yours to share. If you are buying for a business purpose or for resale, please read the section on acceptable use.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They do not need any physical or digital signature.

You agree that we may send you order confirmations, tracking details, invoices, service messages and notices about these Terms by email, SMS, WhatsApp or phone, using the contact details you gave us. Please keep them up to date.

We try to keep product names, descriptions, ingredient information and images accurate. Colours and textures may look a little different on your screen, and small variations in texture, scent or colour between batches may occur. For the full ingredient list, directions for use, batch details and expiry or period-after-opening information, please always refer to the label on the product you receive.

Products are subject to availability. We may limit the quantity you can buy, change or discontinue a product, or update a listing at any time.

All prices are shown in Indian Rupees (INR). Applicable taxes, shipping charges and any discounts are shown at checkout before you confirm payment, and the total you see at checkout is the amount you pay.

We provide a tax invoice for your order. If you need an invoice in the name of a business with a GST number, please contact us promptly after placing the order, with the correct details.

Prices may change from time to time, but a change does not affect an order we have already confirmed. If a product is listed at the wrong price because of an obvious error, we may cancel the order and refund you in full.

When you place an order, you are making an offer to buy. Your order is confirmed when we send you an order confirmation. Please check your delivery address, pincode, email address and phone number carefully before you place the order, because we ship using the details you enter.

We may decline or cancel an order, even after confirmation, for reasons such as:

• a product is out of stock or no longer available;
• there is a pricing, stock or listing error;
• your payment fails or cannot be verified;
• we cannot deliver to your address;
• we suspect fraud, misuse, resale or a breach of these Terms.

If we cancel an order that you have already paid for, we will refund the amount paid to your original payment method.

All payments on the NICAQ store are processed securely through Razorpay. NICAQ does not directly handle, store or process your payment card details, UPI details or bank login details. The payment methods available are shown at checkout, and the terms of Razorpay and your bank or payment provider also apply to the payment.

You confirm that you are authorised to use the payment method you choose. If a payment fails, your order may not be processed. If money is deducted from your account but you do not receive an order confirmation, please contact us with your payment reference, and we will look into it. Any amount that is due back to you is returned to the original payment method, and the time it takes depends on your bank or payment provider.

To protect customers and ourselves from fraud, we may verify an order or payment before dispatch, and we may cancel an order we reasonably believe to be fraudulent.

Discount codes, promotions and special offers are valid only for the period and on the conditions shown with the offer. Unless stated otherwise, one code can be used per order, codes cannot be combined, they have no cash value, and they cannot be added to an order after it is placed.

We may change or withdraw an offer at any time, but this does not affect an order we have already confirmed with that offer. If an offer is misused, for example by creating multiple accounts to claim it repeatedly, we may cancel the related orders and benefits.

If you want to cancel an order, please contact us as early as possible with your order number. We will try to cancel it if it has not yet been packed or dispatched, but we cannot promise this, because processing begins soon after an order is placed.

Once an order has been dispatched, it can no longer be cancelled, and our returns and refund rules apply instead. When an order is cancelled before dispatch, any amount you paid is refunded to your original payment method.

We deliver to locations served by our courier partners, and availability is shown at checkout. Once an order is placed, we process and pack it with care. Processing time may vary with order volume, product availability and delivery location.

After dispatch, tracking details are shared through the contact information you gave at checkout. Delivery timelines are estimates only. They can change because of courier operations, regional service availability, weather, public holidays and other logistics factors, and tracking updates may take some time to appear. You can read more on our Shipping & Returns page.

You are responsible for giving a correct and complete address and a reachable phone number. If a parcel cannot be delivered or comes back to us because of a wrong address or because nobody was available to receive it, we may ask you to bear the cost of re-shipping, and each case is reviewed individually.

Risk in the products passes to you when the parcel is delivered to the address you provided.

Please check your parcel when it arrives. If the outer packaging looks damaged or tampered with, it helps to take clear photos before and while opening it.

If your order is incorrect, damaged, defective or incomplete, please contact us within a reasonable timeframe after receiving the shipment, with your order number and clear photos of the product, the packaging and the shipping label. We may also ask for a short video of the parcel being opened, where that helps us review the issue. We review every case individually.

Because these are skincare and personal care products, we may be unable to accept returns, exchanges or refunds for products that have been opened, used or altered after delivery.

If you receive an incorrect, damaged, defective or incomplete order, please contact us as described above. We look at the product condition, order details, delivery status, the issue itself and the supporting details you provide. Where a claim is approved, we will resolve it by replacement or refund, whichever we consider appropriate for the case.

Approved refunds are made to the original payment method. They may take some time to reach you, depending on your payment method and your bank or financial institution. Our Refund Policy forms part of these Terms.

NICAQ products are cosmetic products for external use. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Information on the Site, including our Skin Journal, Ingredient Glossary, Philosophy and FAQ pages, is general education about skincare. It is not medical advice, and it does not replace advice from a qualified doctor or dermatologist.

Skin differs from person to person. To use our products safely, please:

• read the label and follow the directions for use on every product;
• patch-test a new product before the first full use;
• keep products away from your eyes, and rinse with water if they get in;
• add one new product at a time, so you can tell how each one suits your skin;
• store products as directed, and check the expiry or period-after-opening information on the pack;
• keep products out of the reach of children.

If you have a skin condition, known allergies or sensitivities, are pregnant or breastfeeding, or are unsure about an ingredient, please speak to a qualified professional before use. If a product causes irritation or any unwanted reaction, stop using it, and seek medical advice if it is serious or does not settle. We would also appreciate hearing from you, so we can look into it.

Skincare results depend on skin type, routine, lifestyle, environment and consistent use, so they differ from person to person. We do not guarantee any particular result.

Reviews, ratings and testimonials on the Site or our social channels are the personal experiences of individual customers. They are not a promise that you will have the same experience.

You can place an order with or without an account. If you create one, please give accurate details and keep your login information confidential. You are responsible for all activity under your account, so tell us promptly if you think someone has used it without your permission.

We may suspend or close an account that is misused, or used in breach of these Terms. You can ask us to delete your account and personal information as described in our Privacy Policy, though we may need to keep some records, such as tax invoices, as the law requires.

If you take part in NICAQ Rewards, the specific rules of the programme, including how you earn and use rewards, are set out on our Rewards page. Alongside those rules, the following apply:

• rewards have no cash value and cannot be transferred, sold or exchanged for money;
• rewards may expire or be adjusted as the programme rules state, and may be reversed if the related order is cancelled, returned or refunded;
• we may refuse, cancel or withdraw rewards in case of misuse, fraud or breach of these Terms;
• we may change, pause or end the programme, and we will show any material change on the Site.

Your wishlist is a convenience for saving products. Adding a product to it does not reserve stock or hold its price.

We will contact you about your orders, deliveries, payments and support requests. These service messages are an essential part of your purchase.

If you agree to receive offers, news or skincare updates from us by email, SMS, WhatsApp or phone, you can withdraw that consent at any time, using the unsubscribe option in the message or by contacting us. Opting out of marketing does not stop service messages about your orders. We do not sell your contact details.

If you send us a review, message, photo or other content, you confirm that it is yours to share, that it is truthful, and that it is not unlawful, offensive or infringing anyone’s rights. You keep ownership of it.

By submitting a review or similar content to be published, you give NICAQ a non-exclusive, royalty-free permission to display, reproduce and use it on our Site and our own channels to present and promote our products. We may remove content that breaks these Terms. Personal information you share with us is handled as described in our Privacy Policy.

You agree to use the Site only for lawful purposes. In particular, you agree not to:

• try to gain unauthorised access to the Site, our systems, or other people’s accounts;
• interfere with or disrupt the Site or its security;
• use bots, scrapers or other automated tools without our written permission;
• send spam, or misuse our forms, reviews or support channels;
• pretend to be someone else, or give false information;
• abuse offers, rewards, returns or refund processes.

Our products are sold for personal use. Buying in bulk or for commercial resale requires our written permission, and we may limit or cancel such orders.

The NICAQ name and logo, our product names, packaging, formulations, text, images, graphics, design, and the layout of the Site are owned by or licensed to NICAQ and protected by applicable intellectual property laws.

You may view the Site and share links to it for personal, non-commercial use. You may not copy, reproduce, modify, distribute, or use our content or branding for any commercial purpose without our written permission.

We use trusted third parties to run the store, such as Shopify for hosting and checkout, Razorpay for payments, and courier partners for delivery. The Site may also link to other websites or social platforms.

We do not control third-party websites or services, and their own terms and policies apply when you use them. We are not responsible for their content or practices.

To the extent permitted by law, the Site is provided “as is” and “as available”. We do not guarantee that the Site will always be uninterrupted, secure or error-free, or that its information will always be complete or current. We do not guarantee any specific skincare result.

Nothing in these Terms takes away any right you have under applicable consumer protection law that cannot legally be excluded.

To the extent permitted by law, NICAQ is not liable for indirect, incidental, special or consequential losses arising from your use of the Site or our products. Where our liability cannot be excluded, it is limited to the amount you paid for the product that the claim relates to.

Nothing in these Terms limits liability that cannot be limited under applicable law, or affects your statutory rights as a consumer.

You agree to compensate NICAQ for losses, claims and reasonable costs that arise from your breach of these Terms, your misuse of the Site or our products contrary to their directions, or your unlawful conduct.

We are not responsible for a delay or failure to perform caused by events beyond our reasonable control, such as natural disasters, floods, strikes, courier or transport disruption, government orders, public health emergencies, or power, internet or payment-system failures. We will try to keep you informed and resume as soon as we reasonably can.

If you have a complaint about a product, an order or the Site, please contact our customer support first, so we can try to put it right quickly.

Grievance Officer: NICAQ Customer Care
Email: contact@nicaq.store

In line with the Consumer Protection (E-Commerce) Rules, 2020, we aim to acknowledge your complaint within 48 hours of receiving it and to resolve it within one month. Nothing in these Terms affects your rights under the Consumer Protection Act, 2019 or other applicable consumer laws.

These Terms are governed by the laws of India. If you have a concern, please contact us first so that we can try to resolve it informally. If a dispute cannot be resolved that way, it is subject to the jurisdiction of the competent courts in India, without affecting any right you have to approach a consumer forum or commission under applicable law.

We may update these Terms from time to time, for example to reflect changes in our business, our products or the law. The updated version is posted on this page with a new “Last updated” date and applies from the time it is posted.

An order you have already placed is governed by the Terms that applied when you placed it. If you continue to use the Site after a change, you accept the updated Terms. Please review this page from time to time.

• Entire agreement: these Terms, together with our policies, are the complete agreement between you and NICAQ about the Site and your purchases.
• Severability: if any part of these Terms is found invalid or unenforceable, the rest continues to apply.
• No waiver: if we do not enforce a right immediately, it does not mean we have given it up.
• Transfer: we may transfer our rights and obligations under these Terms to a successor or related business, for example if our business changes its legal form. You may not transfer yours without our written consent.
• Language: these Terms are written in English, and the English version applies.
• Headings: headings and summaries are only for convenience and do not affect the meaning of the Terms.

If you have any questions about these Terms, please write to us at contact@nicaq.store or use our Contact page. Our business contact details are also in the footer of the Site.