Frequently Asked Questions

NICAQ is a modern skincare brand focused on quality-driven formulations, barrier-conscious skincare and premium everyday skincare experiences inspired by modern cosmetic science.

The name reflects our vision of building a skincare brand centered around innovation, premium formulation standards, modern skincare development and quality-focused skincare experiences.

NICAQ focuses on combining modern skincare science, quality-focused formulations, premium aesthetics and barrier-conscious skincare into products designed for modern everyday use.

Yes. Barrier-conscious skincare is an important part of the NICAQ philosophy. Our approach focuses on combining effective ingredients with balanced skincare support.

NICAQ is an Indian brand, created for modern Indian skin and everyday life, while being inspired by a new generation of skincare users around the world.

NICAQ products are developed to support modern skin concerns such as:

• Acne & breakouts
• Excess oil
• Skin barrier support
• Dryness & dehydration
• Uneven texture
• Everyday skin balance

Our formulations are designed with everyday skincare routines in mind, while focusing on comfort, balance and modern skincare needs.

NICAQ formulations are inspired by modern cosmetic research, thoughtful ingredient selection and quality-focused skincare development.

Our formulations are built around these key active families:

• Cica (Centella Asiatica)
• Ceramides
• Niacinamide
• Salicylic Acid
• Hydrating complexes
• Soothing botanicals
• Barrier support actives

Please read the label of each product for its exact ingredients and usage directions.

Yes. Skin types, routines, lifestyle and environmental factors may influence individual skincare experiences and results.

Yes. NICAQ is continuously working on expanding into future skincare categories including cleansers, serums, moisturizers, sunscreens and other modern skincare essentials.

Once your order has been shipped, tracking information is shared through the contact details provided during checkout. You can also read more on our Track Your Order page.

Tracking updates may take some time to appear, depending on courier scanning and logistics processing timelines.

Processing timelines may vary depending on order volume, product availability and delivery location. Delivery timelines may vary based on courier operations, regional service availability, weather conditions or other external logistics factors. Details are on our Shipping & Returns page.

If you experience any order-related issue, please contact our support team with the relevant order details. It helps to report concerns within a reasonable timeframe after receiving the shipment.

Due to the nature of skincare and personal care products, we may be unable to accept refunds or returns for products that have been opened, used or altered after delivery.

If you receive an incorrect, damaged, defective or incomplete order, please contact our support team with relevant order details and supporting information so the issue can be reviewed appropriately. See our Refund Policy for details.

Approved refunds, if applicable, may require some processing time depending on the original payment method and financial institution timelines.

All payments on the NICAQ store are processed securely through Razorpay. NICAQ does not directly handle, store or process payment card details, UPI details or bank logins.

No. NICAQ does not sell, rent or trade your personal information. We share details only with trusted service partners to complete basic business transactions. Read our Privacy Policy for the full details.

You can ask to access, correct or delete your personal records by writing to us at contact@nicaq.store. Order invoices required for tax records may need to be kept.

Use our Contact page or email contact@nicaq.store. Our support days are Monday – Saturday, and we aim to reply within 24–48 business hours.

Please choose Collaborations in the form on our Contact page and tell us a little about yourself and your idea. Our team will get back to you by email.