NICAQ Privacy
At NICAQ, your privacy is as important to us as your skin health. This policy explains exactly what data we collect, how we use it, and how we protect it — clearly and honestly.
Welcome to NICAQ (Next Innovational in Cosmetic Aura Quality). By accessing our storefront, placing orders, or engaging with our platform services, you acknowledge the terms of this Privacy Policy.
Who We Are
Welcome to NICAQ. We are a modern skincare brand built around a simple belief — healthy skin begins with a strong skin barrier. NICAQ is committed to creating premium, barrier-focused skincare products for everyday use.
This Privacy Policy applies to all personal information collected through our website, our Shopify-powered online store, and any related services, communications, or transactions you may have with us.
Barrier-Focused Care
Formulating skin auric quality solutions keeping hydration, integrity, and safety first.
Shopify Storefront
Ensuring secure end-to-end shopping encryption and solid merchant infrastructure.
Information We Collect
We collect different types of information depending on how you interact with our website. Below is a complete breakdown of every category of data we may process:
| Data Category | Specific Details | Purpose |
|---|---|---|
| Identity Data | Full name, username or system-generated identifiers | Account creation, customized profiles |
| Contact Data | Email, phone number, billing and delivery addresses | Order fulfillment, communication |
| Transaction Data | Order details, purchase history, returns, value metrics | Refunds, service logs, account histories |
| Technical Data | IP, browser details, devices, OS, location variables | Store security, web analytics |
| Usage & Profile | Clicks, pages viewed, wishlist, custom preferences | Product recommendations, store experience |
Note on Sensitive Data: NICAQ does not collect sensitive personal criteria such as racial origin, beliefs, biometric patterns, or medical histories. We process only basic, practical e-commerce data.
How We Collect Your Data
We accumulate personal metrics through systematic, lawful integrations:
- Direct inputs: When you execute checkouts, register profiles, dispatch queries, or join mail updates.
- Automated sensors: Browser cookies, pixel trackers, and secure server logging protocols.
- Shopify integration: System scripts mapping transactions on our behalf.
- Partner relays: Payment metrics transmitted through secure webhook endpoints via Razorpay.
How We Use Your Information
We use your personal data only for legitimate business purposes. Every processing activity is grounded on legal bases such as consent, fulfillment of a contract, or legal obligations:
- Order Fulfillment: Preparing shipments, executing checkouts, updating shipping milestones.
- User Assistance: Maintaining support logs and executing return processes.
- Marketing Updates: Forwarding relevant skincare updates and insights — always with the ability to opt-out.
- System Diagnostics: Resolving broken pages, boosting loading times, and verifying checkouts.
Sharing Your Information
NICAQ does not sell, rent, or trade your personal information. We share your details only with trusted service partners to complete basic business transactions:
- Shopify Platform: Hosting, database frameworks, and checkout systems.
- Shipping & Logistics: Courier and delivery partners who transport packages to your doorstep.
- Legal Requirements: Disclosing details if required by Indian or international law enforcement.
Payment Processing & Razorpay
All payments on the NICAQ store are securely processed through Razorpay, one of India's leading and most trusted payment gateways. NICAQ does not directly handle, store, or process any payment card credentials, UPI codes, or bank logins.
Razorpay operates on encrypted systems that comply with strict PCI-DSS Level 1 controls. We receive only transaction confirmations from them.
Refunds are safely directed back to your original source accounts using Razorpay's transactional API pipelines. The duration of refunds depends on your bank's local processing systems.
Your data is handled with the same care we bring to every NICAQ formulation.
Cookies & Tracking Technologies
We employ browser cookies to maintain your shopping cart, analyze site performance, and remember your display configurations:
| Cookie Category | Functionality | Opt-out |
|---|---|---|
| Essential | Cart memory, checkout operations, session integrity | No — required to browse |
| Analytics | Google Analytics logging, user flow monitoring | Yes — via browser settings |
| Marketing | Relevant brand ads on platforms like Meta or Google | Yes |
Safety & Retention
We apply technical and physical safeguards to protect your data. We utilize best-practice tools to keep your information secure at all times:
| Category | Duration | Reason |
|---|---|---|
| Order details | 7 Years | Tax, accounting & legal requirements |
| Account info | Until deletion request | Profile maintenance |
| Cookie metrics | Session to 2 Years | Persistent analytics, cart sessions |
Your Rights and Choices
Regardless of location, we honor basic consumer privacy rights:
- Right to Know & Access: Request a complete summary of your personal information stored with us.
- Right to Erase: Request deletion of your records, except order invoices required for tax records.
- Right to Correct: Update outdated addresses, phone details, or email parameters.
- Opt-out Control: Instantly unsubscribe from promotional channels using the links embedded in our emails.
Children's Privacy: Our skincare products are formulated for adults. We do not target children in our marketing and we encourage responsible shopping practices for younger users.
Contact Concierge
Should you have any questions about our privacy practices, would like to request data deletion, or require support, please contact us directly:
Privacy Assistance
Our dedicated team coordinates inquiries within 2–3 business days. Please write to us with your registered account details.
Wahid Home, 7 No, Sing Gaon
Hojai, AS, 782446, IN