Policies & Fulfillment
Shipping &
Shipping &
Returns
At NICAQ, we aim to provide a smooth, reliable and thoughtfully managed shopping experience from order placement to final delivery.
Careful preparationEvery shipment is processed and packed with care.
Tracking sharedSent through your contact details after dispatch.
Support by emailOrder concerns reviewed by our support team.
From order to doorstep
Your order journey
Tap a stage to see what happens at each step.
01
Order placed
Delivery details
Check your pincode
Once an order is placed, our team carefully processes and prepares each shipment so products arrive safely and in proper condition. Processing timelines may vary depending on order volume, product availability and delivery location.
- Delivery timelines depend on courier operations and regional service availability.
- Weather and other external logistics factors can affect delivery.
- Please review your shipping details carefully before placing an order.
This checks that the pincode is valid and shows its area. Final delivery availability and timing depend on the courier.
Returns & order support
What happened with your order?
Choose the option that matches your situation to see how our policy applies and what to do next.
This is a guide based on our written policy. Every request is reviewed individually by our support team.
Our policy in brief
Returns & order support
A. / Criteria
Returns & Exchanges
Due to the nature of skincare and personal care products, returns or exchanges may not be applicable for opened or used items unless the product received is damaged, defective, or incorrect.
B. / Support
Issue Evaluation
If you experience an issue with your order, we encourage you to contact our support team with relevant order details and product information so we can review the situation appropriately.
To help us assist you efficiently, please ensure any delivery or product concerns are reported within a reasonable timeframe after receiving the order.
Before you order
A quick checklist
We recommend reviewing shipping details carefully before placing an order, so your delivery information is accurate.
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Quick answers
Shipping questions
How will I know my order has shipped?
After dispatch, shipment tracking details are shared through the contact information provided during checkout. You can also read about tracking on our Track Your Order page.
Why is my tracking not updating?
Tracking updates may take some time to appear, depending on courier scanning and logistics processing timelines.
What affects delivery time?
Delivery timelines can vary based on courier operations, regional service availability, weather conditions or other external logistics factors. Processing time may also vary with order volume, product availability and delivery location.
Can I return an opened or used product?
Because these are skincare and personal care products, returns or exchanges may not be applicable for opened or used items, unless the product received is damaged, defective or incorrect. See our Refund Policy.
What if my order is damaged, defective or incorrect?
Please contact our support team with your order details and product information so we can review the situation. Concerns should be reported within a reasonable timeframe after you receive the order.
How do I contact support?
Write to us through our Contact page or email contact@nicaq.store with your order number.
No matching answer. Please contact our support team and we will help.
Our value
Our commitment
At NICAQ, we continue working to create a customer experience built around reliability, product care and quality-focused service.
From packaging and dispatch to post-purchase support, every part of the experience is approached with the same attention to detail that guides our skincare philosophy.