Support desk · Monday – Saturday
Connect with NICAQ
Contact Us
We are always here to support your NICAQ experience, from product questions to order help and everything in between.
Reply time24–48 business hours
Support daysMonday – Saturday
Emailcontact@nicaq.store
Write to us
Send a message through the form and we will reply by email.
Open formEmail us
contact@nicaq.store
For direct, detailed queries.
Track an order
See how shipment updates work and what to expect.
Track orderQuick answers
Search common questions about orders, refunds and products.
Browse help
Before you write
Help us help you, faster.
Whether your question is about products, orders, skincare information, shipping or general support, our team will be happy to assist. A few details make our reply quicker and more useful.
- Your order number, if your question is about an order.
- A working email and mobile number where we can reach you.
- The product name you are asking about.
- A short note on what happened or what you would like to know.
Send us a message
Fields marked * are required. We reply by email.
Quick answers
Common questions
How can I track my order?
Once your order has been shipped, tracking information is shared through the contact details you provided at checkout. Tracking updates may take some time to appear, depending on courier scanning and logistics timelines. You can also read more on our Track Your Order page.
What should I do if my order is damaged or incorrect?
Please write to us with your order number and a short description of the issue. Concerns about delivery damage, incorrect items or order issues should ideally be reported within a reasonable timeframe after you receive the shipment. We will review each case and reply by email.
Can I return or get a refund for an opened product?
Because these are skincare and personal care products, refunds or returns may not be possible for products that have been opened, used or altered after delivery. Incorrect, damaged, defective or incomplete orders are reviewed individually. Please see our Refund Policy for details.
How long do refunds take?
Approved refunds, where applicable, may need some processing time depending on your original payment method and your bank or financial institution.
Are NICAQ products suitable for daily use?
Our formulations are designed with everyday skincare routines in mind, focusing on comfort, balance and modern skincare needs. Results can vary from person to person depending on skin type, routine, lifestyle and environment.
Which skin concerns do NICAQ products support?
NICAQ products are developed to support modern skin concerns such as acne and breakouts, excess oil, skin barrier support, dryness and dehydration, uneven texture, and everyday skin balance.
Will NICAQ launch more products?
Yes. We are working on expanding into future skincare categories such as cleansers, serums, moisturizers and sunscreens, following the same barrier-first philosophy.
I would like to collaborate with NICAQ. What should I do?
Please choose Collaborations in the contact form above and tell us a little about yourself and your idea. Our team will get back to you by email.
How long will you take to reply?
We aim to respond within 24–48 business hours. Our support days are Monday – Saturday.
No matching answer. Please send us a message above and we will help.
What happens next
How we handle your message
01
You write
Share your question and any order details through the form or by email.
02
We review
Our team reads your message carefully and checks the details you shared.
03
We reply
You receive a clear response by email, within our support timeline.
04
We follow through
If more information or photos are needed, we will ask, and see the case through.