Refund Policy
Refund
Policy
At NICAQ, customer satisfaction and product quality remain important parts of our overall experience. We aim to ensure every order is processed carefully and delivered in proper condition.
Due to the nature of skincare and personal care products, we may be unable to accept refunds or returns for products that have been opened, used, or altered after delivery.
If a customer receives an incorrect, damaged, defective, or incomplete order, we encourage contacting our support team with relevant order details and supporting information so the issue can be reviewed appropriately.
To help us process support requests efficiently, concerns related to delivery damage, incorrect items, or order issues should ideally be reported within a reasonable timeframe after receiving the shipment.
Refund Eligibility
Product Condition
Order Verification
Delivery Status
Issue Assessment
Supporting Details
Service Integrity
At NICAQ, we continuously work to maintain a fair, reliable, and customer-focused experience while ensuring product integrity, hygiene standards, and service quality remain protected.
Additional Assistance
For additional assistance regarding refunds or order-related concerns, customers may contact our support team through the available support channels.